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Returns & exchanges

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***Automatic Free Shipping on purchases $50.00 and more. ***

Shipping cost are determined by the size and weight of the package

 

We want you to be completely satisfied with your purchase, however we do understand that sometimes issues occur. If an issue occurs with your purchase we will be more than happy to fix it. You can return your purchase for an exchange or in-store credit.

 

DHC Hassle Free Exchange Policy

1. Merchandise must be returned within 14 days in order to receive store credit

2. Merchandise must be unworn and unwashed (this includes deodorant stains, other stains, perfume smells, cigarette smells, etc. If you still choose to return an item that is ineligible for return, we will ship them back to you at your expense

3. DHC provides complimentary return labels on your items (U.S. only)

4. Any merchandise marked "FINAL SALE" cannot be returned

5. Shipping charges are non-refundable

6. We do not accept returns on panties or other lingerie items for hygiene reasons. NO EXCEPTIONS.

7. If you received free shipping with your order and request a refund, we will deduct our original shipping cost fee from your total refund  as you are not longer eligible for free shipping

 

There are two easy ways to return your items...

1. Return to the Store

Whether you bought your purchase online, in stores or over the phone, if you are in the Chicagoland area you can return your item to our store location. 

1. Ship your items back

If you received your items by mail, simply reach out to our customer service department at welcometothedh@gmail.com, and we will happily send a label for you to return your item.

 

Need more info? Contact us @welcometothedh@gmail.com